Privacy Policy

Last updated: 19 August 2026

LAD Auto Detailing (“LAD”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit or purchase from the LAD Auto Detailing online store.

1. Information We Collect

When you use our online store, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Payment information
  • Account information, if you create an account
  • Information you provide when contacting us
  • Website usage and technical information

We do not generally store your full payment card details. Payments may be processed securely through third-party payment providers.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery
  • Contact you regarding your order
  • Respond to enquiries
  • Process returns and refunds
  • Maintain order and business records
  • Improve our website and products
  • Prevent fraud or misuse
  • Send marketing communications where permitted
  • Meet our legal and regulatory obligations

3. Sharing Your Information

We may share information with trusted third parties where reasonably necessary to operate our online store, including payment providers, shipping and courier companies, website and hosting providers, WooCommerce and related technology providers, accounting providers, marketing platforms, IT service providers, and government authorities where required by law.

We do not sell your personal information.

4. Marketing

Where permitted by law, we may send you information about LAD products, promotions, sales and special offers. You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

5. Cookies

Our website may use cookies and similar technologies to keep your shopping cart functioning, remember preferences, improve website functionality, analyse website traffic, and assist with marketing and advertising.

You can adjust your browser settings to restrict cookies, although this may affect website functionality.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you and request that inaccurate information be corrected.

We may need to verify your identity before processing your request.

8. Data Retention

We retain information for as long as reasonably necessary for business, legal, accounting and record-keeping purposes.

9. Third-Party Websites

Our online store may contain links to third-party websites, including payment providers, manufacturers and social media platforms. LAD is not responsible for the privacy practices of third-party websites.

10. Privacy Enquiries

For questions or requests regarding your personal information, please contact LAD Auto Detailing using the contact details provided on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website with the revised date.

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