Last updated: 19 August 2026
This Refund Policy applies to products purchased through the LAD Auto Detailing online store.
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
LAD Auto Detailing does not provide automatic refunds, exchanges or credits for change of mind.
Where permitted by law, LAD may, at its discretion, consider a change-of-mind return. Any approved change-of-mind return must meet all applicable conditions in this policy.
LAD reserves the right to refuse a discretionary change-of-mind return where the product does not meet those conditions.
Where LAD agrees to accept a change-of-mind return, the product must generally:
Products that do not satisfy these requirements may be refused.
Where permitted by law, any approved refund may take into account a reduction in value caused by handling or use.
The customer is responsible for return postage and applicable original shipping costs for approved change-of-mind returns.
Due to health, safety, contamination and resale considerations, LAD generally does not accept change-of-mind returns for opened or used:
This does not affect any rights the customer has under Australian Consumer Law.
LAD is not responsible for damage, deterioration or unsuitability resulting from:
Where a product has been damaged or rendered unusable through customer misuse, LAD may refuse a refund to the extent permitted by law.
If a product is faulty, defective, unsafe, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact LAD.
Depending on the circumstances and Australian Consumer Law, LAD may provide a:
LAD may request reasonable information to assess the issue, including photographs, video, proof of purchase and information about how the product was stored and used.
This assessment process does not remove or restrict your statutory rights.
If LAD sends you the incorrect product or an item is missing from your order, you must contact us as soon as reasonably possible.
Where the error is confirmed as being caused by LAD, we will arrange an appropriate remedy. We may require photographs of the products received and shipping documentation before processing the claim.
Customers should inspect their order as soon as reasonably possible after delivery.
If a product arrives damaged, contact LAD and provide photographs of:
Customers should retain the original packaging until the matter has been resolved.
If you request cancellation before your order has entered fulfilment or been dispatched, LAD will make reasonable efforts to cancel the order.
Cancellation is not guaranteed once an order has entered fulfilment or has been dispatched. Once dispatched, the order may need to be returned under the applicable returns process. This does not affect any statutory rights under Australian Consumer Law.
If an order is returned to LAD because the customer:
LAD may require the customer to pay applicable return and reshipping costs before the order is resent.
Where a customer requests a refund instead, LAD may deduct reasonable costs incurred in returning or handling the parcel to the extent permitted by law.
Sale, clearance and promotional products remain covered by Australian Consumer Law. A discounted price does not remove statutory consumer rights.
Unless otherwise stated, sale and clearance items are not eligible for discretionary change-of-mind refunds.
LAD may require reasonable proof of purchase before processing a refund or return. Acceptable proof may include:
This requirement does not prevent a customer from exercising a statutory right where proof of purchase can otherwise reasonably be established.
Approved refunds will generally be returned using the original payment method.
LAD does not normally provide cash refunds for online purchases.
Processing times may depend on the relevant payment provider, bank or financial institution.
For approved change-of-mind returns, the customer is generally responsible for return shipping and applicable original shipping costs.
Where a refund or other remedy is required because of a faulty product, LAD error or applicable consumer guarantee, shipping costs will be handled in accordance with the circumstances and Australian Consumer Law.
LAD may reasonably assess a refund request before approving it. Depending on the circumstances, we may request:
Providing this information does not reduce or replace any statutory rights you may have.
Customers must not send products back without contacting LAD first.
Unauthorised returns may be delayed while we identify the order and determine the appropriate return process.
LAD will provide return instructions where a return is approved or required.
LAD Auto Detailing complies with applicable Australian Consumer Law.
Nothing in this Refund Policy is intended to exclude, restrict or contract out of any consumer guarantee, statutory right or remedy that cannot legally be excluded.
Where Australian Consumer Law provides a customer with a remedy, that remedy will apply regardless of any other provision of this policy.
To request a refund, contact LAD Auto Detailing before returning the product. Please provide:
LAD will assess the request and advise you of the next steps.
LAD may update this Refund Policy from time to time.
The latest version published on our website will apply to future purchases.
For refund enquiries, please contact LAD Auto Detailing using the contact details displayed on our website.
