Last updated: 19 August 2026
This policy applies to products purchased through the LAD Auto Detailing online store.
LAD Auto Detailing ships orders to Australian addresses using available delivery services.
Shipping costs are calculated at checkout based on the order and delivery destination.
We aim to process orders as soon as reasonably practicable. Processing times may be longer during:
Delivery timeframes displayed at checkout or provided by the carrier are estimates only. Once dispatched, delivery is primarily controlled by the relevant carrier.
LAD is not responsible for delays caused by the carrier, weather, natural disasters, industrial action or other circumstances outside our reasonable control.
Customers are responsible for providing the correct shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order is resent.
If your parcel arrives damaged, contact us as soon as reasonably possible. Where possible, provide photographs of:
Please retain the packaging until the matter has been assessed.
If you receive an incorrect item or an item is missing from your order, contact LAD as soon as reasonably possible.
We may request photographs or other information to investigate the issue. If the error was made by LAD, we will arrange an appropriate remedy.
LAD does not automatically accept change-of-mind returns.
Where permitted by law, we may accept a change-of-mind return at our discretion. Products must generally be:
Return shipping costs for approved change-of-mind returns are generally the responsibility of the customer.
For health, safety and resale reasons, opened or used detailing chemicals and liquids may not be eligible for change-of-mind returns.
This does not affect your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
If a product is faulty, defective, damaged or does not meet applicable consumer guarantees, please contact LAD.
We may request photographs, videos or other information to assess the issue. Where required by Australian Consumer Law, LAD will provide an appropriate remedy.
Please contact us before sending a product back. Provide:
We will provide return instructions where a return is approved or required.
Where a return is required because of an error by LAD or a problem covered by Australian Consumer Law, LAD will determine the appropriate return shipping arrangement.
For approved change-of-mind returns, the customer is generally responsible for return shipping costs.
Where appropriate, LAD may offer an exchange instead of a refund, subject to product availability and your rights under Australian Consumer Law.
Products specifically sourced or ordered for a customer may be subject to additional return conditions, subject to Australian Consumer Law.
For shipping or returns enquiries, please contact LAD Auto Detailing using the contact details provided on our website.
